http://www.upgradetravelbetter.com/2006/04/02/ryanair-predicts-50-of-its-passengers-to-fly-free-by-2010/ Living the first class life -- at coach prices Fri, 20 Nov 2009 13:55:54 -0700 hourly 1 http://www.upgradetravelbetter.com/2006/04/02/ryanair-predicts-50-of-its-passengers-to-fly-free-by-2010/#comment-11860 Yes sir, I’d just love to pay extra for an aisle seat with no extra legroom! » Upgrade: Travel Better Mon, 16 Apr 2007 00:24:31 +0000 http://upgradetravelbetter.com/?p=65#comment-11860 [...] Widzer’s apologia suggests that the best justification for CoachChoice is that it gives travelers more, well, more choice. (A proponent of a la carte ticketing, Widzer must love the Ryanair model…) [...] [...] Widzer’s apologia suggests that the best justification for CoachChoice is that it gives travelers more, well, more choice. (A proponent of a la carte ticketing, Widzer must love the Ryanair model…) [...]

]]> http://www.upgradetravelbetter.com/2006/04/02/ryanair-predicts-50-of-its-passengers-to-fly-free-by-2010/#comment-6493 Upgrade: Travel Better » Blog Archive » Ryanair = WalMart, United = Nordstrom ?!? Sun, 04 Mar 2007 18:14:37 +0000 http://upgradetravelbetter.com/?p=65#comment-6493 [...] If Ryanair is the self-proclaimed Wal-Mart of the skies, can United be the Nordstrom? The airline has partnered with Valtera, a Chicago-based customer service consulting firm, to help it hire 4,000 workers capable of brightening travelers’ experience on board. Valtera has worked with famously customer-friendly companies such as Starbucks, Ritz-Carlton and Nordstrom. It has helped United design interview questions based on those used by Nordstrom and Ritz-Carlton. [...] [...] If Ryanair is the self-proclaimed Wal-Mart of the skies, can United be the Nordstrom? The airline has partnered with Valtera, a Chicago-based customer service consulting firm, to help it hire 4,000 workers capable of brightening travelers’ experience on board. Valtera has worked with famously customer-friendly companies such as Starbucks, Ritz-Carlton and Nordstrom. It has helped United design interview questions based on those used by Nordstrom and Ritz-Carlton. [...]

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